Forward Deployed Engineer – Key Accounts (AI Solutions)

You'll be the technical partner for a portfolio of Aircall's strategic global accounts, working closely with Key Account Managers to drive agentic AI adoption use case by use case, from the first deployed use case to broader expansion.

As a Forward Deployed Engineer for Key Accounts, you are the technical point of contact for a portfolio of Aircall's strategic customers. You don't run a deployment and move on. You stay with the account and help build its agentic roadmap alongside the Key Account Manager (KAM).

What you'll do:

• Build ongoing relationships with the accounts in your portfolio as their go-to technical contact for Aircall's AI Agents.
• Partner with the Key Account Manager on the account plan: the KAM owns the commercial relationship and quota. You own technical execution and contribute to the use-case roadmap and the pipeline of expansion opportunities.
• Deliver the first use case fast, then expand. Deploy an initial high-value workflow, track the outcome, and use proven value to identify the next use case.
• Run regular use-case discovery with customer teams to surface, qualify, and prioritise new automation opportunities.
• Act as a trusted advisor to your accounts on agentic AI. Help them build their AI roadmap 6–12 months out, not just the deployment in front of you, and keep Aircall positioned as their platform of choice.
• Lead discovery and solution-design sessions with customer stakeholders to map business processes, identify automation opportunities, and define solution architecture.

Full details and application on the official Aircall careers page.