Forward Deployed Engineering Team Lead

Forward Deployed Engineering connects Aircall's AI Voice Agent (AIVA) and AI Messaging Agent (AIMA) to real-world customer workflows, turning possibility into production. The team sits within Customer Solutions & Applied AI and works cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, globally across EMEA, AMER, and APAC.

The FDE Lead is a player-coach, not a traditional people-manager. You'll still be building: personally configuring, deploying, and debugging AI Agent solutions on real customer engagements, because the fastest way to raise the bar for your team is to keep raising your own. You'll also coach the regional FDE team, own the region's AIVA number, and turn what you build yourself into the playbooks and frameworks the team runs on.

What you'll do:

• Co-own the AIVA number for the region with the regional GM, partnering with AEs, AMs, and CSMs on pipeline and revenue targets, and staying personally accountable for hitting it.
• Stay hands-on and technical: personally configure, build, and deploy AI Agent solutions on a portfolio of strategic or complex accounts, leading by building rather than only reviewing.
• Coach and upskill the regional FDE team on technical execution, agent configuration, and deployment quality through pairing and hands-on review, not just process.
• Build and evolve the global playbooks, reference architectures, and deployment frameworks the team runs on by compounding the team’s knowledge and expertise.
• Drive the region's AIVA go-to-market motion, embedding pipeline hygiene, forecasting discipline, and clear input/output KPIs across the team.
• Run enablement and upskilling sessions in the region, collaborating with the Enablement team so the wider organisation can speak to and support agentic adoption.

Full details and application on the official Aircall careers page.