Forward Deployed Engineer

AviaryAI builds voice agents for credit unions, banks, and insurers — real calls, real members, real compliance requirements. Backed by Y Combinator, growing fast, millions of calls made.

A forward deployed engineer takes a signed contract and turns it into a live AI agent making real calls and texts, then improves it until it achieves the client's goals.

What you'll do:

• Own deployment outcomes. Configure the agent: prompts, call flow, transfers, guardrails, SMS fallback — launch it, and optimize until it hits target and holds.
• Build what's missing. When a client's problem needs more than config, write and ship the script or small automation that closes the gap. Know the difference between a fix that's yours to build and a problem that needs to go to engineering.
• Create Repeatable Deployment Systems: Improve onboarding frameworks, document best practices, and refine internal processes so implementations become faster, more predictable, and easier to scale.
• Cross-Functional Problem Solving: Collaborate with Engineering to resolve technical issues and maintain production performance, translating system behavior into clear business implications and next steps.
• Strengthen and Expand Client Partnerships: Identify opportunities for improvement and expanded use cases based on performance data and evolving needs.
• Inform Product Through Real-World Insights: Surface structured feedback from production environments to engineering and product teams to improve reliability, usability, and overall impact.

Full details and application on the official AviaryAI careers page.