Forward Deployed Engineer, Customer Experience AI

The Forward Engineering team is part of Cisco’s Customer Experience Business Unit, focused on driving AI adoption for strategic customers across Cisco’s contact-center portfolio, including Webex Contact Center, Webex Contact Center Enterprise, and on-premises solutions. We bring together customer interactions, human and AI agents, workflows, and enterprise systems to improve customer experience and business performance. You’ll work alongside customers, Cisco’s partner ecosystem, account teams, product managers, and engineers in a collaborative, hands-on environment.

What you'll do:

• Drive AI adoption for strategic customers across Cisco’s contact-center portfolio, working with Cisco’s partner ecosystem to guide engagements from discovery and solution design through production deployment and measurable business outcomes.
• Identify and prioritize AI use cases with customers and partners by assessing customer journeys, contact-center operations, existing systems, and business objectives.
• Build and deploy AI solutions and production integrations using Cisco AI capabilities, APIs, and enterprise platforms such as Salesforce and ServiceNow.
• Lead pilots and adoption programs while enabling partners through hands-on collaboration, technical guidance, and knowledge sharing to deliver and scale successful solutions.
• Translate customer needs and deployment findings into actionable product feedback, reusable architectures, and implementation playbooks that accelerate adoption across customers and partners.

Minimum qualifications: 5+ years of experience developing software or delivering enterprise technology solutions, including hands-on implementation. Experience programming in Python, Node.js, or a comparable language. Experience building integrations using APIs, webhooks, and enterprise systems. Experience delivering technical solutions for enterprise customers or stakeholders, from requirements gathering through production deployment. Experience building or integrating an AI application using an LLM platform, conversational AI framework, or AI service.

Full details and application on the official Cisco careers page.