Forward Deployed Engineer

Your role The Forward Deployed Engineer (FDE) is a customer-embedded delivery engineer responsible for turning qualified AI opportunities into live, production-ready agent deployments. This role sits at the intersection of customer workflow design, applied AI engineering, enterprise integration, and production rollout. The core mission is to close the last-mile gap between platform capability and measurable customer outcomes by taking shaped opportunities from scoping through implementation and into the first production shift.

What you'll do:

• Convert prioritized use cases and pre-sales assumptions into a clear delivery scope, technical plan, and phased implementation approach.
• Work directly with customer technical and operational teams to map real workflows, exception paths, approvals, escalation rules, and human-in-the-loop controls.
• Design and build customer-specific AI agent solutions, including orchestration logic, prompt architecture, retrieval flows, workflow rules, and decision logic.
• Implement integrations with customer data sources, APIs, SaaS platforms, CRMs, ERPs, and enterprise knowledge systems so agents can perform real work end to end.
• Develop evaluation methods, guardrails, and acceptance criteria that measure agent usefulness, reliability, safety, task success, and production readiness.
• Run iterative testing, failure analysis, and performance tuning to improve quality, groundedness, latency, cost, and operational effectiveness.

Full details and application on the official Dialpad careers page.