Forward Deployed Engineer

In this role, you will work across strategic customer accounts to help Dropzone become more trusted, accurate, and embedded in day-to-day security operations. You will work directly with customers, TAMs, Product, Engineering, and security stakeholders to understand each customer’s workflows, policies, escalation paths, exceptions, analyst expectations, and operational goals.

What you'll do:

• Support strategic customer accounts as a technical and operationalization-focused resource.
• Partner with TAMs to help customers operationalize Dropzone without replacing the TAM as the primary account owner.
• Lead or support technical discovery for strategic customers, strategic pilots, and high-profile accounts.
• Review Dropzone investigations to identify tuning opportunities, outcome alignment gaps, workflow friction, and areas where customer trust can improve.
• Draft and refine tuning recommendations based on each customer’s specific environment, workflows, policies, and analyst expectations.
• Configure response workflows, notifications, escalation paths, and customer-approved behaviors.

Full details and application on the official Dropzone AI careers page.