Forward Deployed AI Engineer (New York)

Edra is solving one of the hardest problems in enterprise AI: AI models are generic but company processes are specific. We build AI agents that learn how processes actually run, and then run their operations.

We're building a learning system that teaches AI agents how enterprises actually work. Our system ingests knowledge bases, conversations, tickets, and system logs, then produces written instructions that agents can execute–with confidence scoring to know when to automate and when to seek human input.

What you'll do:

• Work directly with enterprise customers to identify new problems, prototype solutions, and ship them to production
• Own customer engagements from discovery and solution design through production, adoption, and expansion.
• Design and implement LLM-powered systems and agentic workflows from concept to production
• Use and extend our core context-learning library to solve customer problems, contributing reusable capabilities and lessons back into the platform.
• Build agentic features for knowledge management–think agents that can edit, update, and maintain large knowledge bases autonomously
• Build reliability and confidence systems–evaluation frameworks, confidence scoring, and logic for when to automate vs. when to escalate to a human

Full details and application on the official Edra careers page.