Forward-Deployed Engineer

ept AI is the industry’s first modular and scalable Tech Product AI platform — designed to put an AI support engineer on every customer’s desktop and an AI sales engineer in every rep’s pocket. We help enterprise technology organizations eliminate expert bottlenecks and scale high-quality communication across sales, support, and product marketing.

We’re expanding our customer organization and looking for a Customer Success Manager who can guide complex enterprise accounts, ensure lasting value, and serve as a trusted partner to senior-level stakeholders.

What you'll do:

• Engage directly with enterprise customers (C-suite, product, sales, support leaders) to understand their business goals, bottlenecks and technical landscape, and define how ept AI’s platform can deliver differentiated value.
• Lead the end-to-end deployment lifecycle for complex AI use cases: requirement discovery → solution design → rapid prototyping → production readiness → scalable rollout → ongoing optimisation.
• Write, review and deploy production-grade code, data pipelines, APIs, and integrations (both on-premises and cloud) to embed our modular AI platform into customer workflows.
• Work closely with ept AI’s product and engineering teams to feed back field insights, drive platform enhancements, prioritise feature requests, and contribute to our roadmap.
• Serve as the trusted technical advisor for the customer, handling technical escalations, performance tuning, adoption metrics, security/compliance concerns and change management.
• Enable adoption and ROI: define and track metrics of success (time-to-value, CSAT, support ticket reduction, incremental revenue, etc.), deliver training and documentation, and work with customer teams to drive long-term value realisation.

Full details and application on the official ept AI careers page.