Forward Deployed Engineer - UK

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

As a Forward Deployed Engineer, you'll be embedded with our most strategic customers — the person who makes Heidi actually work in the real world.

What you'll do:

• Own end-to-end technical onboarding for enterprise customers — EMR integrations, SSO, SCIM provisioning, data pipelines, and security configuration.
• Work directly with clinical and operational stakeholders to design and build custom workflows that fit how care is actually delivered. This means writing code, not just writing specs.
• Be the escalation point for complex technical issues — diagnosing problems across the stack, coordinating with engineering, and closing the loop with the customer.
• Build tooling, scripts, and automation that make deployments faster, more reliable, and easier to scale.
• Translate what you see in the field into clear, actionable signal for Product and Engineering — you're closest to the customer, so your input matters most.
• Leave every customer more capable than you found them. Document, train, and build internal knowledge so customers can operate independently.

Full details and application on the official Heidi careers page.