Head of Forward Engineering
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and…
Scam and spoofed calls are one of the largest fraud problems in the world, and the place to stop them is inside the network. Hiya's Voice Intelligence Platform serves more than 500 million people in over 40 countries through mobile operators, device makers, and enterprises, deciding in real time which calls to flag, which to block, and which to deliver with a name and a reason attached. Every operator, device maker, and partner that adopts Hiya extends that to everyone they serve, and the engineers who make those adoptions happen are the ones you will lead.
What you'll do:
- Lead and grow forward deployed engineering and solutions architecture across the Americas, Europe, and Asia Pacific, and hire the people each market needs
- Own the distribution platform: hosted gateways for our APIs, SDKs for partner and device maker distribution, and the tooling that lets a forward deployed engineer adapt Hiya to a customer's network without forking the product
- Own the reliability and cost to serve of every live integration, and set the on-call and incident model that keeps them running
- Work with Product Engineering on a clear agreement for what Forward Engineering adapts for a customer and how customer needs reach the product roadmap
- Partner with Sales and Customer Success leadership across the full deal lifecycle, from technical pre-sales and solution design through launch, retention, and expansion, and share accountability for those outcomes
- Bring what customers and partners need back to the roadmap as patterns rather than one-off requests
Full details and application on the official Hiya careers page.