Forward Deployed Engineer

A platform alone does not close the gap. People do. As a Forward Deployed Engineer, you take Kognitos into the customer's reality: environments with fragmented data, undocumented business rules, compliance obligations, and workflow complexity no outsider understands. You embed with the customer, understand how the business actually works, reengineer the process, and bring it live in production. This is where enterprise AI stops being a promise and starts being an outcome.

What you'll do:

• Own enterprise accounts end to end: discovery, design, build, go-live, adoption, renewals, and expansion. You are accountable for the health metrics of your accounts, NPS, adoption, time-to-value, and retention, not just project completion.
• Run process discovery and reengineering workshops with customers: map how the business actually works, diagnose the real bottleneck behind the stated request, and redesign processes rather than paving over them with automation.
• Design and build production automations on the Kognitos platform across finance, manufacturing, and logistics processes, integrating with ERPs and enterprise systems in environments where AI governance is still being defined.
• Act as the customer's trusted advisor: lead value-based discussions with stakeholders from process owners to the C-suite, set expectations honestly, and anchor every conversation in business outcomes.
• Drive customer success, evangelism, and growth: build champions inside the account, surface expansion opportunities, and own the commercial health of your accounts alongside the technical delivery.
• Manage multiple concurrent engagements, sequencing work to deadlines, holding the line against scope creep, and coordinating across two organizations.

Full details and application on the official Kognitos careers page.