Senior Forward Deployed Engineer
This is a hands-on, engineering role that also interacts with customers. You'll be embedded in Incydr Engineering and brought in directly by the teams closest to an account to work on something specific: a technical health check, custom integration work, digging deep into customer problems to find and resolve issues quickly, and even fine-tuning after deployment to make Incydr fit well inside a…
Incydr Product Development is looking for a Senior Forward Deployed Engineer to help make sure customers get the full value of Incydr, from initial rollout throughout the entire time they run the product. As Incydr scales globally across more customers and more complex environments, we're investing in a technical role that sits close to the customer: partnering with our proof-of-value engineers, Professional Services team, and customer account teams to help accounts reach full operational health quickly and stay there as their needs evolve. It's a chance to shape a new role at the intersection of engineering and customer success.
What you'll do:
- Partner with customer-facing teams, customers, and fellow engineers to quickly diagnose and resolve technical pain points, from deployment hiccups to performance tuning, so customers get the most out of Incydr.
- Take full ownership of each engagement, from first diagnosis to resolution, working directly with customers along the way, while account teams continue to own the broader relationship.
- Get full access to the Incydr codebase and deployment tooling, so you can dig into how something actually works yourself and ship a fix through our normal review process when you're the right person to do it.
- Build and troubleshoot custom scripts and integrations tailored to each customer's environment, using AI tools to move fast rather than reaching for a one-size-fits-all script library.
- Partner with Incydr Engineering on issues that need deeper product involvement, arriving with enough detail, like repro steps and a root-cause hypothesis, that they can act on it immediately.
- Spot early signals, like an account building up untriaged alert volume, and flag them proactively so customer-facing teams can get ahead of a problem before it grows.
Full details and application on the official Mimecast careers page.