Forward Deployed Engineer

As a Forward Deployed Engineer at NiCE you will architect and deliver production-ready conversational AI agents: live, scalable agentic AI systems operating across financial services, healthcare and commerce. You will own the entire AI agent lifecycle from pilot through launch and ongoing refinement, working directly with decision-makers at leading enterprises, and feed field patterns back into the platform and product roadmap.

What you'll do:

• Develop agentic systems for large companies that measurably outperform human operators in areas like retention and churn reduction.
• Build agents that handle nuanced, integrated customer interactions across CX use cases.
• Design reusable agent frameworks adapted to different industries.
• Drive design partnerships on agent architectures, self-service features and generative development workflows.
• Integrate emerging voice models into enterprise-grade deployments and set the standard for building, evaluating and improving agents in production.

Requires hands-on experience building and operating end-to-end production systems at scale; startup founder or early-engineer experience is highly valued.

Full details and application on the official NiCE careers page.