Forward Deployed Engineer - Salesforce

Agents are becoming the users of enterprise software. Salesforce is responding by moving its value beneath the screen: capabilities any agent can invoke, business logic packaged as Skills, trusted context in Data 360, orchestration across vendors in Agent Fabric, and a choice of models from Salesforce's own CRM reasoning model to the frontier labs. Most enterprises can see the shift. Very few have someone who can explain where AI is going, decide what it means for their business and their Salesforce estate, and then make it work in production.

What you'll do:

• Be the AI voice in the room. Brief client executives on where frontier and open-weight models, agents and Salesforce are heading, and what it means for their business and roadmap.
• Shape our most strategic pursuits. Frame the problem, challenge whether an agent is the right answer, set the architecture, and pressure-test scope and estimate.
• Choose the right intelligence for each step. Decide where a frontier model, an open-weight model, a CRM reasoning model, deterministic logic or a person belongs, and what each costs.
• Make it real, fast. Prototype with AI-assisted tools and our engineers so clients see a working agent, not a promise.
• Lead delivery while the risk is highest. Set direction with the architects, unblock the hardest problems, and lead escalations across Salesforce, MuleSoft, Data 360, models and enterprise systems, alongside Salesforce's own engineering teams.
• Hand off, then move on. Once the solution is proven in production, transition ownership to our delivery and managed-service teams and take on the next frontier problem.

Req ID 388621. Senior, client-facing, full time, regular travel to client sites.

Full details and application on the official NTT DATA careers page.