Senior Engineering Manager, Forward Deployed Engineering

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Forward Deployed Engineering is how we build our platform with real clients instead of guessing. An FDE embeds with a client, works in their codebase, and builds their integration against OpenLoop’s production API. Anything the platform can’t do yet is filed as a gap and built once, centrally, so every client inherits it.

As Senior Engineering Manager, you own this team and you’re measured on two things: clients going live with a clean handoff, and a team that gets better at it every quarter. This is a player-coach role, coaching first. You stay technical through review, not by owning a client yourself.

What you'll do:

• Own client outcomes across the portfolio. Every client in build has a named owner and a go-live date.
• Allocate capacity and lead pods through their FDE architects.
• Migrate existing clients onto the Partner API and own the seam with platform teams.
• Hire and develop FDEs and Deployment Strategists; write the playbook so each new deployment needs less of you.

Full details and application on the official OpenLoop careers page.