Forward Deployed Engineer, Agentic AI

Most AI agents are demos. Ours answer the phone for some of the biggest brands in the world: more than 100 million calls a year, across 2,000+ live deployments. Someone is on the line trying to move a booking, report a fault or pay a bill, and the agent either works or it doesn't.

What you'll do:

• Own agents in production, end to end. Scope with the customer; design the conversation, the tools and the guardrails; build in Agent Studio and our ADK; launch; and stay accountable for how it performs.
• You have built and shipped LLM agents in production, including tool use and evals
• Connect agents to the real world. Integrate CRMs, booking engines, payment flows and twenty-year-old APIs in Python. Work across SIP, telephony and contact-centre platforms. Make tool calls fast and reliable in the middle of a live conversation.
• Debug live calls. When a call goes wrong, work out whether it was the speech recognition, the model, the prompt, an integration or the phone line, and fix the right thing.
• Run agents like a scientist. Build eval sets from real calls, run A/B tests and let data decide what ships. Containment, resolution and caller experience are your numbers.
• Close the gap to the platform. When you solve something for one customer, turn it into a reusable tool, template or product change so the next deployment is faster.

Full details and application on the official PolyAI careers page.