Forward Deployed Engineer (Ops)

Taktile empowers financial institutions to transform into truly AI-native organizations. We’re growing rapidly with enterprise customers across banks and insurance companies, and we’re looking for a Forward Deployed Engineer (Ops). You'll spend much of your time working directly with enterprise customers, acting as their trusted technical partner to investigate issues, guide best practices, and help them get the most value from Taktile's AI platform. You will work closely with Taktile’s Engineering, Product and Customer Success Teams, ensuring our customers derive maximum value from Taktile while enjoying a top-tier experience.

What you'll do:

• Develop a deep understanding of the Taktile platform and the value it can unlock for our customers.
• Support post-onboarding customers with technical problems and product inquiries, maximizing the full potential of our agentic AI workflows for complex decisioning.
• Work with Product and Engineering to translate customer insights into product improvements, ensuring Taktile continues to solve real business and technical problems.
• Leverage AI to create reusable collateral, best practices, tools, and automations that level up the Customer Success team .
• Build strong relationships with Taktile's core users within customer teams.

Full details and application on the official Taktile careers page.