Senior Forward Deployed Engineer - West

As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. Tines has security woven into its DNA, and our platform is secure and private by design.

What you'll do:

• Own end-to-end deployment: Lead the technical implementation of Tines’ platform within complex enterprise environments. Integrating with existing systems, configuring for customer-specific workflows and ensuring a fast, smooth path to deliverable outcomes.
• Drive adoption across the organisation: Proactively support and train users and stakeholders in the customer at every level from hands-on technical teams to business leaders ensuring the platform is understood actively used and maximized.
• Identify and develop new use cases: Through deep familiarity with each customer's business, continuously surface new opportunities where Tines’ platform can create additional value expanding adoption across teams, workflows, and business units.
• Be the primary technical point of contact: Serve as the customer's trusted advisor on all things platform-related. Troubleshooting issues, delivering workshops, answering technical questions and resolving blockers before they become problems.
• Maintain strong customer relationships: Build lasting partnerships at every level of the organisation, from daily users to executive sponsors with a focus on long-term retention and growth.
• Feed insights back to the product: Codify what you learn in the field. Surfacing recurring friction points, unmet needs and high-value use cases and sharing these with Tines’ internal teams such as Engineering, Product and GTM.

Full details and application on the official Tines careers page.