Forward Deployed Engineer (Brazil)

Whippy is an AI-powered enterprise contact centre that automates business workflows across voice, SMS, chat and APIs, integrating with telephony providers, CRMs, ATS platforms and internal systems. This Forward Deployed Engineer role is remote, based in Brazil, working with US customers in overlapping hours.

You will embed directly into enterprise deployments and own the technical delivery of integrations between Whippy and customer systems, at the intersection of APIs, telephony, databases and AI workflows.

What you'll do:

• Own end-to-end delivery of production integrations across CRM, ATS, telephony and internal systems.
• Design reliable data flows and handle authentication, rate limits, retries and failure modes in distributed systems.
• Debug non-trivial production issues across webhooks, async workflows and external APIs.
• Improve logging, monitoring and observability of deployment pipelines.
• Turn one-off implementations into reusable connectors or internal tooling.

Requires 2+ years in software engineering, technical consulting or a customer-facing engineering role, with strong backend fundamentals (APIs, Postgres).

Full details and application on the official Whippy careers page.