Genesys
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In the news
- Genesys expands its forward-deployed engineering teams to push agentic CX projects into production
Contact-center software maker Genesys said on Nov 5 that it is expanding its FDE capabilities, pairing FDE teams with Genesys Cloud, ready-made Expert Apps and its 2,000-plus CX professionals to move customers' agentic AI use cases from pilot to production.